FAQ's

Customs/Special Requests:

- See a piece you want but just in a different color? Looking for a specific stone or crystal? Want bath bombs in your favorite scent? Contact me! I will happily hunt down the perfect Crystal for you, have a bouquet of bath products created, and can request a number of details with my artists. 


Shipping:

- Please allow 3-5 business days for for your order to ship, not including holidays. Packages are shipped with USPS First Class or Priority shipping depending on the weight or the order. All orders will receive a shipping confirmation email via PayPal once the package is shipped. 
- All orders are packaged carefully with the product in mind. Bubble wrap, tape, boxes, bubble mailers, "CAUTION: Do Not Crush Bend or Fold" stickers, and "GLASS Please Handle With Care" stickers are used to ensure your order's safe arrival. 
- CANADIAN RESIDENTS: The One Love Collective is NOT responsible for any loss or damages due to border/customs interference. 


Returns:

- All orders are final and returns are not applicable unless under special circumstance. 
- Remember that all products are handmade or earth made and contain natural imperfections/inconsistencies.